Refund policy

Refunds and Returns Policy


Thank you for shopping with Baobabs Apparel! We want to ensure your satisfaction with every purchase. If you’re not completely satisfied with your order, we’re here to help. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for returning products and receiving refunds.

Returns Eligibility:

Timeframe: You have 14 days from the date of delivery to initiate a return for a full refund or exchange.

Condition: Returned items must be in their original condition, unworn, unwashed, and with all original tags attached. We reserve the right to reject returns that don’t meet these criteria.

Non-Returnable Items: Unfortunately, we cannot accept returns for items marked as final sale or any personalized/customized items.

Initiating a Return:

Contact Us: To initiate a return, please email us at with your order number, reason for return, and item details.

Return Confirmation: Our customer support team will provide you with return instructions and a return label (if applicable).

Return Shipping:

Cost: Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Method: We recommend using a trackable shipping service for your return to ensure its safe delivery.

Refunds and Exchanges:

Refund Process: Once we receive your return and inspect the items, we will process your refund within 5 business days. Refunds will be issued in the original payment method.

Exchanges: If you’d like to exchange an item for a different size or color, please indicate

this in your return email. We’ll ship the exchange to you once we receive the returned item.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at We’ll provide a prepaid return label for damaged or incorrect items.

Customer Support:

If you have any questions or need assistance with the return process, our friendly customer support team is here to help. You can reach us at:

Email: Address: The Hoxton Mix, 3rd Floor, 86-90 Paul Street, London EC2A 4NE

Contact Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Fair Practices:

We aim to provide a transparent and fair returns process. Our goal is to make sure you’re satisfied with your purchase, and we’re here to address any concerns you may have.

Address for Returns:

Please send your returns to:

Baobabs Apparel The Hoxton Mix, 3rd Floor 86-90 Paul Street London EC2A 4NE United Kingdom

Changes to the Refunds and Returns Policy:

We reserve the right to update this policy at any time. Changes will be effective upon posting on our website. It is your responsibility to review this policy periodically for updates.

By making a purchase on, you agree to the terms outlined in this Refunds and Returns Policy.

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